FAQ

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We use EMS post standard delivery which should take 2-3 working days.

Unfortunately our retail collection (online store) is currently only available to our customers inside Thailand. We recommend that our international customers visit our custom order catalog. All orders made internationally must constitute a minimum worth of 50,000 baht. If you will be coming to Thailand and visiting our store, please contact us or visit www.stutzman.asia/retail

We are more than happy to provide samples to our customers. Sample items are negotiable. Please contact us for more information.

As our products are both made by hand and made to order, please allow 1-2 months for production. When you request a quote from our custom order catalog, a member of our staff will contact you with all cost details, shipping costs, and delivery time. Please know you can also request orders via email.We require 50% payment when the order is confirmed. The final payment can be made once the order is delivered.

No. The price listed only includes transportation costs from Chiang Mai City, to Bangkok, as well as customs clearance from Thailand. We are not responsible for shipping costs from Bangkok to your location.

Yes. Our Design and Product Development team is trained to work according to our customer’s requirements and asks. There is no extra charge for this service.

Yes this is possible. In the past we have created entirely new products upon request.

The majority of our orders are made from Europe, Latin America, and Asia. Our agent handle’s the shipping process. In regard to insurance, we usually use FOB Shipment, and do not require insurance. However, if insurance is requested we encourage our customers to arrange it by themselves. We can support all th necessary documentation such as CO, BL, and Commercial Invoice. CIF shipment from Thailand can also be arranged, however we will not be responsible for the fees.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.